Privacy Policy
Last updated: 28 November 2025
Zesty Lemon (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase from us.
1. Information We Collect
We may collect the following information when you interact with our website:
1.1 Personal Information
When you place an order, create an account, or contact us, we may collect:
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Your name
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Email address
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Phone number
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Billing and shipping address
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Payment details (processed securely by our payment providers — we do not store card information)
1.2 Automatically Collected Data
When you browse our site, we may automatically collect:
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IP address
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Device type
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Browser type
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Pages viewed
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Time spent on pages
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Cookies and tracking data
This helps us improve your shopping experience and website performance.
2. How We Use Your Information
We use your information to:
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Process and deliver your orders
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Contact you about your purchases
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Respond to your queries
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Improve website functionality and customer experience
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Send marketing emails (only if you’ve opted in — and you can unsubscribe anytime)
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Prevent fraud and maintain security
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Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. However, we may share it with trusted third parties necessary for running our business:
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Courier & delivery partners — to deliver your order
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Payment processors — to securely handle payments
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Email platforms — to send updates or newsletters
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Website and analytics tools — to improve site performance
All third-party providers are required to protect your information.
4. Cookies & Tracking
We use cookies to:
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Keep your cart items saved
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Remember your preferences
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Analyse website traffic
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Improve site performance
You can disable cookies in your browser, but some features of the site may not work properly.
5. Data Storage & Security
We store your information securely and take reasonable measures to protect it from:
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Loss
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Misuse
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Unauthorised access
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Disclosure
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Alteration
While we do our best, no online platform can guarantee 100% security.
6. Your Rights
You have the right to:
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Access the personal data we hold about you
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Correct or update your information
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Request deletion of your data
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Opt out of marketing communications
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Ask how your data is being used
To request any of these, email us at: info@zestylemon.co.za (or your preferred email).
7. Retention of Data
We keep your information only as long as necessary for:
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Fulfilling your orders
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Meeting legal requirements
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Handling returns/exchanges
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Accounting or tax purposes
8. Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect information from minors.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us:
📧 info@zestylemon.co.za
📍 South Africa (online store only)
