RETURNS & EXCHANGES

We want every Zesty Lemon parcel to make you do a little happy dance.
But if your order wasn’t exactly what you hoped for — no stress! We’ve made returns and exchanges super simple.

🍋 Our 14-Day “No Sour Faces” Policy

You’ve got 14 days from the day your goodies arrive to let us know if you’d like a return or an exchange. Easy-peasy, lemon-squeezy.

🍋 A Few Zesty Guidelines

To keep things running smoothly:

Items must be unworn, unwashed, and still looking fresh (tags & packaging included).
Every return gets a once-over by our team before we can approve it.
If something comes back looking a bit too loved, we may have to send it home again.

🍋 Oops? Received a Damaged or Incorrect Item?

If your parcel arrives with a hiccup, we’ll sort it out — no extra cost, no fuss.
After we inspect the item, we’ll send a replacement (if we have stock) or offer a full refund or store credit. Whatever makes you smile again.

🍋 HOW TO RETURN YOUR ITEM

Pop us an email at info@zestylemon.co.za with your order number and a quick note about why you’re returning the item.
Pack it up nicely (tags and packaging included) and send it to:
Zesty Lemon
30 Homestead Avenue
26 Evergreen Lifestyle Village
Bergvliet
Cape Town, 7945
Use a trusted courier with tracking, pretty please — if a parcel goes missing on its way back to us, we sadly can’t process the refund.
When your return arrives safely and passes inspection, we’ll contact you to chat about your options.

🍋 Refunds

Once your return is approved, we’ll request your banking details and send your refund via EFT.
Please allow 5–10 working days for it to reflect (banks move slower than we do).

🍋 Exchanges

Want to swap for a different size, colour, or print? We love that for you!
Follow the same return steps and let us know you’d prefer an exchange or store credit instead of a refund.

As soon as your item reaches us in its original, lemon-fresh condition, we’ll get your exchange or credit sorted.